The table below is based on orders which have been placed and paid on a working day before 15:30.

We ship all over the world from our facility here in Harare, Zimbabwe. Most of our deliveries are handled by DHL and FedEx.

Your shipping cost will be calculated according to the weight of your order. Depending on the size of the order and Location involved additional costs may apply to your order. For example, certain Countries tend to be more expensive to deliver to.

Just enter in your shipping address in the shipping information section of the order process, and use the Country drop-down to select your country from the list that appears and the shipping cost will be automatically calculated for you.

All our parcel deliveries are done via third party courier companies. This means that we cannot affect the operations of the third-party company.

Unfortunately parcel delays do and will happen, however we follow-up with the respective service providers immediately.

Please send an email to info@mozaiks.art or whatsapp +263 732209186 and we will follow-up with the courier company.

Just place your Order # with Delayed in the subject line and send it through to us.

Due to COVID-19, air travel has been restricted, which affects our ability to deliver products as quickly and efficiently as we do during normal times. International deliveries may take longer than usual and certain delivery destinations might see further restrictions.

You will be given the most up-to-date delivery estimates once your package has been submitted to the courier.

All our parcel deliveries are done via third party courier companies. This means that we cannot affect the operations of the third-party company.

Unfortunately parcel delays do and will happen, however we follow-up with the respective service providers immediately.

Please do not contact the courier company to enquire about your parcel.

We have a dedicated customer service agent from the courier company assigned to us who will follow-up all our delayed parcels.

Please send an email to info@mozaiks.art and we will follow-up with the courier company.

Just place your Order # with Delayed in the subject line and send it through to us.

If, for any reason, You are not completely satisfied with a purchase.We invite You to review our policy on Refunds and Returns.

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: info@mozaiks.art
• By phone number: +263 732 209186

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

If you have any questions about our Refunds and Returns Policy, please contact us:

• By email: info@mozaiks.art
• By phone number: +263732209186

See further details on the following link Refunds and Returns.

“We are not responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

The responsibility is yours to check with your country’s customs office to verify that your products can clear customs.

We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provide. Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection. We will give you the best service and ship it very quickly at the rates that we have agreed to on our site – you pay actual shipping charges based on the weight of the package.

If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations.”

By ordering from Mozaiks African Art Store, you are stating that you agree to the above disclaimer. While we rarely have problems with international shipments, if there is a problem with your order, we will work hard to find a solution as quickly as possible.

Note: International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from Mozaiks African Art Store, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the United States may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country.

From our experience, most foreign customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return, and in extreme circumstances can take as long as one year.

For further assistance, please contact our Customer Service Team.